Formal Information and Referral, Prevention or Public Education Services can be delivered via written material distribution, in person, or over the phone or internet. The type of delivery mechanism you choose to implement drives the resources you need to keep the service viable.

Successful delivery of information services is highly dependent on the organizations ability to convey accurate information to an audience. Resource information is the backbone of information and referral systems and a critical component of prevention and public education. It can quickly become outdated as providers and resources change in communities. It is important to have a review and feedback mechanism built into service delivery to quickly spot and correct outdated information. Strategies for accomplishing this can be as simple as designating a person in the organization responsible for review of the documents or creating an ad hoc group to periodically review and revise curriculum or public education material. Choose a strategy that makes sense for your organization.

Informational Service Delivery Mechanisms - Advantages & Challenges